Full audio: https://the-pozcast.simplecast.com/episodes/will-guidara-the-pursuit-of-unreasonable-hospitality
Will Guidara is the founder of Thank You, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is also the former co-owner of Eleven Madison Park. Under his leadership, the restaurant received numerous accolades, including four stars from the New York Times and three Michelin stars. In 2017, it was named number one on the list of the World's 50 Best Restaurants.
In this conversation, Adam and Will discuss the concept of unreasonable hospitality and the importance of managing expectations. They also discuss Will's background in the hospitality industry, his experience working with renowned chef Daniel Boulud, and his time at Eleven Madison Park.
Will shares insights on hiring the right people, creating a culture of caring, and making it cool to care. They also touch on the significance of team building and the fan meal as a pregame ritual for the staff. In this conversation,
We unpack the importance of building relationships and creating a sense of community in the workplace, the value of daily huddles and effective communication, the significance of finding purpose in your work, the role of accountability and self-awareness in personal growth, and the impact of empowering and supporting others. Will shares insights and anecdotes from his experiences in the restaurant industry, emphasizing the importance of persistence, character, and being present in all aspects of life.
For more on Will, follow him @wguidara on Instagram. www.unreasonablehospitality.com is our website!
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Takeaways
- Unreasonable hospitality is about managing expectations and exceeding them.
Hire the person, not the resume. Look for people with the right attitude and philosophy of hospitality.
- Make it cool to care by being passionate about your goals and infecting others with your passion.
- Create a culture of camaraderie and connection among your team members.
- Break the daily huddle into two parts: let your team eat and connect with each other before discussing work-related matters. - Building relationships and creating a sense of community in the workplace is crucial for employee satisfaction and retention.
- Effective communication, including daily huddles, can foster trust and teamwork among employees.
- Finding purpose in your work is essential for personal fulfillment and success.
- Accountability and self-awareness are key to personal growth and learning from mistakes.
- Empowering and supporting others can lead to extraordinary achievements.
- Persistence, character, and being present are essential qualities for success in any endeavor.
