00:00 Introduction to Sean Behr and Fountain
06:37 The Importance of Experience in Product Development and Sales
08:52 The Value of User Feedback in Product Development
15:05 The Unique Challenges of Hiring Frontline Workers
19:23 Fountain: A Mobile-First Platform for Frontline Workers
21:24 The Importance of Speed and Innovation in Hiring Frontline Workers
26:28 The Role of Listening in Leadership
28:48 Hiring the Right People and Taking Ownership of Mistakes
39:34 Adapting and Evolving in a Changing Work Landscape