1:51 - How important is it to be a Journalist?
3:09 - Dad's Business
3:59 - Early lessons from Dad
4:50 - Type of Interview Questions
6:50 - Advice for a switch from startup to large organization
8:24 - Experience at Starlink
10:11 - Transferable skills
13:05 - Personality Attachment
14:46 - Interaction with Bill's brother
17:57 - First encounter with Bill Murray
20:00 - Transition period
21:26 - Hard Lessons learned
23:13 - Forecasting a trend
24:26 - Building a loyal fan base
26:49 - Advice to CEO on Customer Service
27:27 - Create a Balance
29:32 - Favorite Bill Murray's Movie/Scene
31:22 - Greatest piece of advice
32:01 - Kerry's North Star
