00:00 Dave Roloditz's Background in the Hospitality Industry
03:06 Involvement in the US Open and its Impact on Business
05:23 Dave's Early Work Experience and Lessons Learned
07:34 Transition from Employee to Manager to Owner
09:14 Defining Hospitality and the Importance of Moments
11:06 Learning from Failure in the Nightlife Industry
13:24 Unreasonable Hospitality and Going Above and Beyond
15:10 Being Unreasonable in Business and Expectations
17:18 Formation of VCR Group and Business Partnerships
21:21 Handling Conflict and Disagreement in Business Partnerships
22:25 Introduction and Overview
24:09 The Concept of Flyfish Club
26:50 The Membership Model
29:17 The Target Audience
34:56 Defining Success
David Rodolitz: Going Beyond Service: The Essence of Hospitality
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