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Dec. 19, 2021

Sean Harper: Humanizing the Insurance Industry

Sean Harper: Humanizing the Insurance Industry

Sean Harper is the CEO and co-founder of Kin Insurance, the direct-to-consumer home insurance company for every new normal. By leveraging thousands of property data points, Kin customizes coverage through a super simple user experience and provides exceptionally low prices, even in states most impacted by climate change.

Previously, Sean founded FeeFighters, a payments company bought by Groupon, and TSS-Radio, an eCommerce company that became an Inc. 500 fastest-growing company. Before becoming an entrepreneur, Sean was a consultant at the Boston Consulting Group and an investor at Longworth Venture Partners.

This Episode’s Heavy-hitters:

- Sean sees programming and business both as a way to make things. Luckily for Sean, he’s found a way to tie the two into each other and manages to use each to bolster each other.
- For his college application, Sean actually created a computer program that told the admissions office about himself and mailed it in to them on a burned CD.
- One of the major culture shocks for Sean, when he started his career at BCG, was lack of structure in the work he was doing. He quickly realized that if he didn’t know the answer to something, he would have to find the person that did and be willing to listen to them.
- Looking back, Sean would not have sold Fee Fighters so early. He would have rode it out further, but at that time his team was scared and decided to sell.
- Kin actually didn’t start as an insurance company, it started as a web portal to an actual insurance company. The deal didn’t work out, so they became their own insurance company.

Check out Kin.com to learn more.

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1:40 - First itch
2:40 - What programming taught about Business
4:00 - Focus on the End Game
6:06 - The Assessment
6:48 - Good Ol' days
7:59 - Transition process
9:50 - Find the answer
10:32 - Being inquisitive
11:36 - Key golden takeaway
14:02 - TSS Radio
15:34 - Opportunity arises
16:50 - The Exit Strategy
18:15 - Passion for Bees
20:18 - HomeOwners Insurance
23:28 - Knowledge about Insurance Industry
25:00 - The Hypothesis
27:07 - Regulations around the insurance company
28:30 - The Painful road - Solution
29:55 - The cool things
31:56 - Proactive Insurance
32:13 - The Mindset Shift
32:47 - Future for Kin.
34:10 - Go-to Interview Questions
36:04 - No is better than a 'No' Response
36:34 - Meeting with Matt Higgins
38:30 - SPAC
40:49  - Greatest piece of advice
41:56 - Sean's Super Power
43:21 - How to Keep Cool
44:10 - Sean's North Star